Introduction
At Ambaa Seva Foundation, we are committed to transparency, fairness, and compassion in all financial transactions. This Refund Policy explains the conditions under which refunds may be requested and processed for donations, program fees, event registrations, and other payments made to our organization.
We understand that circumstances may change, and while we remain dedicated to our charitable mission, we strive to handle refund requests with integrity, empathy, and compliance with applicable laws.
General Refund Policy
Our Commitment
- We will review all refund requests fairly and promptly
- Refunds will be processed to the original payment method when approved
- We maintain transparent communication throughout the refund process
- All refund decisions are made in accordance with applicable laws and regulations
Donation Refunds
Refunds May Be Considered in Cases of:
- Technical Errors: Duplicate or failed transactions
- Unauthorized Transactions: Fraudulent or unauthorized use of payment methods.
- Incorrect Amount: Donations made with the wrong amount.
- Program Cancellation: If a specific program supported by the donation is cancelled.
- Legal Requirements: Where mandated by law or court order.
Refunds Cannot Be Processed For:
- Change of mind after making a voluntary donation
- Disagreement with how funds are allocated (within our stated mission)
- Donations older than 30 days, except in extraordinary cases.
- Donations already receipted and claimed for tax benefits.
Event Registration Refunds
Refund Timeline for Events
| Cancellation Period | Refund Amount | Processing Fee |
|---|---|---|
| More than 30 days before event | 100% refund | No fee |
| 15-30 days before event | 75% refund | 25% processing fee |
| 7-14 days before event | 50% refund | 50% processing fee |
| Less than 7 days before event | No refund | Transfer to future event possible |
Program and Service Refunds
Educational Programs
- Full refund if the program is cancelled by the foundation
- Partial refund if participant withdraws based on completion percentage.
- No refund once more than 50% of the program is completed voluntarily.
Volunteer Program Fees
- Registration fees refundable up to 14 days before program start
- Material costs are non-refundable once distributed
- Emergencies (illness, hardship) considered case by case.
Refund Request Process
Required Information for Refund Requests
To process your refund request efficiently, please provide:
- Full name and contact details
- Transaction ID / receipt number
- Date and amount of the transaction
- Payment method used (credit card, bank transfer, etc.)
- Detailed reason for the refund request
- Supporting documentation (if applicable)
Processing Timeline
- Credit/Debit Cards: 5-10 business days
- Bank Transfers: 7-14 business days
- Digital Wallets: 3-7 business days
- Cheque Payments: 14-21 business days
Tax Implications
If you have received a tax receipt for your donation and a refund is processed, you must:
- Return the original tax receipt to us
- Amend your tax return if you have already claimed the deduction.
- Consult with a tax professional regarding any implications.
Exceptional Circumstances
We recognize that life events such as illness or financial hardship may require special consideration. Refunds outside the standard policy will be reviewed case by case, with additional documentation required. Processing may take 10–15 business days.
Dispute Resolution
If you disagree with our refund decision, you may:
- Provide additional supporting information.
- Seek mediation or contact relevant regulatory authorities.
- Seek mediation through appropriate channels.
- Contact relevant regulatory authorities if applicable.
Contact Information for Refund Requests
Mon-Fri: 9 AM - 7 PM